Return Policy

PSM offers a 30 day, hassle free return policy

PSM Return Policy

Note: If damages to your product occurred during transit please see “Returning a Damaged or Defective Item” section of the PSM return policy

If you would like to return your order for any reason please contact PSM at info@phillysportsmemorabilia.net.

The customer must save all original packaging including packing materials to reseal the package for return. Return claims will not be processed without product being resealed in the original packing.

Please understand, straight returns and package refusals are subject to a 15% restocking fee per item returned/refused.

Your email request must include:

• Order #
• Product you wish to return
• Explain reasoning for your return request
• If damages or defects are found with the product please include standard jpeg picture files to illustrate damages.

A PSM representative will respond to your request to info@phillysportsmemorabilia.net within 24 hours and provide you with a Return Material Authorization Code. In order for a return to be properly processed, a Return Material Authorization # is required, no returns will be accepted without an RMA #.

PSM will acknowledge and respond with the RMA # via email

The Customer will”

• Repack the product in the original shipping container with packing materials and write the RA# on the outside of box.
• Return your item via a carrier service that uses package tracking information for your records as well as ours.

PSM will alert the customer once the product has been received and processed back into our warehouse.

Once the product is restocked, PSM will issue a refund (less the 15% restocking fee) of the purchase price of the item and shipping charges back to the credit card used to make the purchase. Depending on the credit card used it could take 2-10 days for the credit to show on your account.

Items NOT eligible for return:

Autographed memorabilia

Custom Framed Merchandise

Merchandise that has been delivered more than 15 days prior to emailing Philly Sports Memorabilia

"Special Deal” promotion purchases

Returning a Damaged or Defective Item

1^st off at PSM we are always looking to improve our customer’s experience and we apologize upfront if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.

Please contact us at info@phillysportsmemorabilia.net within 48 hours of receipt of package if your merchandise has been damaged in transit of shipment or is defective.

Make sure email includes a written description of damages or defects specifically to the shipping container and or product. Please ensure that the email also includes standard jpeg picture files to illustrate the actual damages or defects.

For any product damaged during transit, we at PSM will follow our carries return policies and protocols and ask our customers to adhere to them as well to ensure a timely response.

The PSM process for returning damaged or defective items is as follow:.

The process starts once PSM is properly alerted by the customer and an acknowledgement email is sent from PSM back to the customer.. (Alert must include written description and standard pictures (jpeg) clearly showing all damages or defects).

Once alert is received and acknowledged

PSM will send an acknowledgement email with a return materials authorization code to keep track of the damaged product.

PSM will alert the carrier and in most cases follow their process for return.

• PSM will provide routine updates on an as needed basis to our customers keeping them abreast of progress.
• Customer Responsibility for Items damaged during transit or defective
  • Customer is responsible to HOLD the package for the carrier service to pick up the package for inspection.
  • Ensure the package is available for pickup by carrier, or to drop off the package within 7 business days of receipt to be eligible for refund.
  • The customer must save all original packaging including packing materials to reseal the package for return. Damage claims will not be processed if the item is not in its original packaging.

If the transit carrier determines the item was damaged during transit we will issue a complete refund of the purchase price of the item back to the credit card used to make the purchase. Damaged in transit returns will not be assessed with restocking fees